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Support That Goes Beyond Software

Dedicated Partnership for Craft Distillery Success

At CraftPro, we don't just provide software—we provide partnership. Our comprehensive support ensures that every craft distillery has the guidance, training, and expertise needed to master their operations and grow their business.

Our Support Philosophy

Your Success is Our Mission

We believe that exceptional software deserves exceptional support. Every craft distillery faces unique challenges, and our support team is trained to understand the intricacies of spirits production, TTB compliance, and the operational realities of running a distillery.

Our support isn't just about fixing technical issues—it's about empowering you to optimize your operations, ensure compliance, and scale your business with confidence. We're here to be your trusted advisor throughout your distillery's journey.

<2hr Average Response Time
24/7 Critical Issue Support
99.9% Customer Satisfaction
Dedicated Support Team

Comprehensive Support Services

Onboarding & Implementation

Seamless setup with dedicated implementation specialists who understand distillery operations.

  • Personalized onboarding sessions
  • Data migration assistance
  • Custom workflow configuration
  • Team training and certification

Compliance Guidance

Expert guidance on TTB regulations and compliance requirements from industry specialists.

  • TTB reporting best practices
  • Audit preparation assistance
  • Regulatory update notifications
  • Compliance workflow optimization

Ongoing Training

Continuous education to help your team master the platform and optimize operations.

  • Monthly webinar series
  • Feature update training
  • Best practices workshops
  • Certification programs

Support Tiers Designed for Every Distillery

Founding Member

For Early Adopters

Included Support:

  • Priority support queue
  • Direct line to development team
  • Quarterly business reviews
  • Custom feature requests
  • Lifetime pricing guarantee
  • 24/7 critical issue support
Limited Time

Enterprise

For Multi-Location Operations

Included Support:

  • Dedicated account manager
  • Custom training programs
  • On-site implementation
  • Advanced integrations
  • SLA guarantees
  • White-glove onboarding
Custom Pricing

Self-Service Support Resources

Knowledge Base

Comprehensive documentation, tutorials, and troubleshooting guides.

Community Forum

Connect with other distillers, share best practices, and get peer support.

Video Tutorials

Step-by-step video guides for every feature and common workflows.

Best Practices Guide

Industry-specific guidance for optimizing distillery operations and compliance.

Need Help? We're Here for You

Our support team is ready to help you succeed. Whether you have a technical question, need compliance guidance, or want to optimize your workflows, we're just a message away.

Email Support

support@craftpro.io

Response within 2 hours

Emergency Support

emergency@craftpro.io

24/7 for critical issues

Ready to Experience World-Class Support?

Join our waitlist to be among the first distilleries to experience our comprehensive support and secure founding member benefits.

Join the Waitlist & Get Priority Support